Refund policy

Return and Refund Policy

Damaged, incorrect or missing items

Please check your order when it arrives. If a gadget arrives damaged, you receive the wrong item, or an accessory is missing, please email juniormushwana@icloud.com within 5 days after delivery. Include your order number, a brief description of the issue and, if possible, a photo. If your item arrived damaged or we sent the wrong product, we’ll cover the cost of collecting it. Your statutory rights still apply if you report the issue later.

If you change your mind

For qualifying online purchases, you can cancel your order for any reason within 7 days after receiving the product. Email us within that period and we’ll send you return instructions. Please pack the gadget securely and include any accessories supplied with it. You cover the direct cost of returning it. We’ll issue a full refund within 30 days of cancellation.

If your gadget develops a fault

If your gadget develops a defect covered by the Consumer Protection Act within 6 months after delivery, you can return it at our expense and choose a repair, a replacement or a refund. This protection excludes damage caused by misuse or accidents after delivery.

How to request a return

Email juniormushwana@icloud.com with your order number or proof of purchase. We’ll provide the return address or arrange collection where applicable.